Shipping & returns

Shipping

All orders will be shipped from our warehouse in The Netherlands.

Shipping costs

The Netherlands
We offer free Standard Shipping on all orders over €250,- to The Netherlands. A shipping fee of €4.95 applies for orders under €250.

Belgium & Germany
Orders to Belgium & Germany are shipped for free from €250. A shipping fee of €4.95 applies for orders under €250.

Europe
We offer free Standard Shipping for all international orders over € 250. A shipping fee of € 14.95 applies for orders under €250.

Duties and taxes assessed by customs are the responsibility of the customer.

International
We offer free Standard Shipping for all international orders over € 500. A shipping fee of € 24.95 applies for orders under €500.

Duties and taxes assessed by customs are the responsibility of the customer.

Estimated delivery time

This is an indication. No rights can be derived from the information provided. 

The Netherlands 1 to 2 business days
Belgium, Germany & Luxembourg 3 to 5 business days
Rest of Europe 5 to 8 business days
International 8 to 12 business days

 

Returns

You will receive a link to our return portal with your invoice. If you did not receive it, contact our wholesale manager by wholesale@elinerosina.com and we will send you one. Please note that you need to use the returnportal otherwise we can't proceed the returns 

The buyer is responsible for preparing and shipping the return shipment. Eline Rosina strongly advises any buyer who wants to return his/her order to choose a secured shipment method. Return shipments take place at the risk of the buyer. In case a return shipment goes missing, you must be able to provide a shipment receipt.

Unidentifiable return shipments cannot be processed.

Return instructions

All the packages need to be returned to this address:

Eline Rosina
Zwenkgras 7
6581 RK Malden
The Netherlands

Refund

We often do not refund any money. If your items are sent to us within the 3 months warranty period, we will send you new items. If we do not have the items in stock, you will receive a discount code of the same amount. You can use this discount code with a new order. Contact our wholesale manager at wholesale@elinerosina.com to discuss this further.

NOTE: Return costs are for your own account.
Worn earrings may not be returned due to hygiene.

For other questions you can always contact wholesale@elinerosina.com

Hereby the link to our Return Portal